Is your company or firm making the leap from Groupwise to Outlook? I’ve found the trick to proper training is to group people according to job responsibilites. For example, when training law firms, I’ve found it helpful to train the attorneys in one session and the paralagals and legal assistants in other sessions. Typically, Attorney sessions are shorter, and the paralegal sessions are more in-depth. The attorneys want to get in and get out, the paralegals want to get in, and get stuff out of the training.
Jared Hawk teaches Groupwise to Outlook Training via webinar and onsite engagements.